Wow, customer service is exhausting x.x
I'm in the higher ups, so by the time a customer talks to me, they've been though at least two other people, and are starting to get tired and frustrated. I've been lucky though, only a couple people a week get pissed at me, and I get people apologizing for "acting badly" b/c they're pissed at the company when I haven't even noticed it. Lots of compliments and happy people at the end of the calls, which is nice.
I adore helping people. I dread every day because I *still* don't feel like I'm qualified, and I have no idea if I'm doing things right enough by the company to not get fired. x.x I'm just doing my best to help the customers, to hell with the metrics about time on call and stuff like that. I don't take forever on purpose, and I do try to do things as quickly as I can. Some days I get it better than others.
Despite all this, I'm finally starting to find my rhythm. There's no time for housework between calls, and my breaks are really short. Plus I'm working more hours (I was scheduled for 35 hours a week on camera, and you all know that I usually only worked about 30 of those if I include the short break after every private; now I'm working 40 hours a week, 2 paid 15-min breaks and 1 unpaid 30-min lunch per day), so my time off is very... stressful x.x
I'm pretty confident that I will not be getting back on camera. I'm hoping to do a video or two a month, but... well... you know my track record on stuff like that. I'll post on twitter any time I upload a new video.
I still check the eve_matteo hotmail account every day, so if you want to buy a video using mfc tokens, that is still an option. Just send me an email regarding which video you want, and make sure you pay the tokens listed, and I'll check on that and all.
Take care everyone!